top of page

SHIPPING POLICY

Cindy Gibson Ceramics ships world wide.  The site is currently set up only for orders from Canada.  Please contact me here for information and payment options for international shipping.

 

I ship with Canada Post for business.  Depending on location domestic shipping may take  5 to 12  days.  This is a generous estimate and actual shipping time is most often much shorter.  If you need your item by a certain date, please contact me here to discus options.    Faster shipping options (if chosen) will increase the shipping cost.

If you are in the Victoria area and would like to collect your order and not incur shipping costs, this is an option in Checkout.


International customers are responsible for any and/or all Customs fees, taxes and duties associated with shipping to their respective countries, should they be assessed.  For additional information please refer to your local Customs agency.

RETURN & EXCHANGE POLICY

I make my work with care, and package it to arrive safely.  In the rare event that an item arrives broken, please contact me immediately so that we can decide the best course of action - replacement or refund. 

If your purchase does not meet your expectations, please let me know within 7 days of receipt of the item.  Full purchase price will be refunded when I receive the merchandise back in its original condition.  Shipping is at the customer’s expense.

If your order has already been shipped, cost of goods will be refunded when returned in original packaging and condition.  Shipping costs will not be refunded.


Contact
bottom of page