SHIPPING POLICY

Cindy Gibson Ceramics ships world wide.  If you are outside of Canada or continental USA, please contact me here for shipping information and payment options.

 

I ship once per week, with Canada Post for business.  This can add up to 6 days so please allow 10 – 20 days for Domestic shipping and 21-28 days for International shipping times.  This is a very generous estimate and actual shipping time is most often much shorter.  If you need your item by a certain date, please contact me here to discus options.    Faster shipping options (if chosen) will increase the shipping cost.

If you are in the Victoria area and would like to collect your order and not incur shipping costs, this is an option in Checkout.


International customers are responsible for any and/or all Customs fees, taxes and duties associated with shipping to their respective countries, should they be assessed.  For additional information please refer to your local Customs agency.

RETURN & EXCHANGE POLICY

I make my work with care, and package it to arrive safely.  In the rare event that an item arrives broken, please contact me immediately so that we can decide the best course of action - replacement or refund. 

If your purchase does not meet your expectations, please let me know within 7 days of receipt of the item.  Full purchase price will be refunded when I receive the merchandise back in its original condition.  Shipping is at the customer’s expense.

If your order has already been shipped, cost of goods will be refunded when returned in original packaging and condition.  Shipping costs will not be refunded.


 
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Cindy Gibson
      Ceramics
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1520-B Edgeware Road,  Victoria  V8T 2J7  Canada

© 2020 Cindy Gibson Ceramics